At CEKR, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange as described in this Refund and Returns Policy.
Returns
You may return an item within 30 days of purchase for a full refund or exchange, provided that the item is in its original condition and packaging. To initiate a return, please contact our customer service team at support@cekrgear.com and provide your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to proceed with the return.
Refunds
Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. If it meets our requirements, we will issue a refund to your original payment method within 5 business days.
Please note that shipping and handling fees are non-refundable, unless the item was damaged or defective upon arrival. If the item was damaged or defective, please contact our customer service team immediately at support@cekrgear.com and we will provide you with a prepaid shipping label to return the item.
Exchanges
If you would like to exchange an item for a different size, color or style, please contact our customer service team at support@cekrgear.com and provide your order number and the item you would like to exchange. We will provide you with a return shipping label and instructions on how to proceed with the exchange. Once we receive your returned item, we will ship the exchanged item to you within 5 business days.
Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items
- Final sale items
If you have any questions about whether an item is returnable or not, please contact our customer service team at support@cekrgear.com before making your purchase.
Conclusion
We strive to provide our customers with the highest quality products and services. If for any reason you are not satisfied with your purchase, please contact our customer service team and we will do our best to resolve the issue.